Services & care

WHY SELECT A KIA DEALERSHIP FOR SERVCE?

Regular servicing ensures the long-term reliability and safety of your Kia, which is why we specify a Time and/or Distance Travelled interval, whichever comes first. This is because some parts are more affected by time than they are by distance travelled. Oil is a good example. Its protective properties are fundamental to the wellbeing of your engine, but only last a limited time, especially if you’re doing short trips and lots of stop / start driving. Other systems which rely on lubricants and parts affected by time rather than distance travelled, include manual and automatic transmissions, brake systems, oil, fuel and air filters. To provide your ongoing driving enjoyment and total satisfaction we aim to provide you with the maximum satisfaction through the total car experience, including servicing. The use of improper parts, lubricants and chemicals may result in the lower performance of your vehicle. Proper maintenance and care of the vehicle is indispensable for safe driving and lower overall running costs. Only Kia dealerships have registered factory Technicians who are continually trained by Kia service division trainers to perform all factory recommended servicing and repair operations on Kia vehicles. As an authorized service outlet. When you combine this technical expertise with the very best Kia Genuine Parts, Lubricants and Accessories, you will begin to understand just how serious Kia is about customer satisfaction

MAINTENANCE!!

At Aljabr Automotive, we employ and train skilled engineers and technicians to create high quality vehicles and maintain high standards in road handling, comfort, finish and presentation.

Services

Treat each appointment with you as an opportunity to prove we are the right people when it comes to Kia Genuine Parts and Service.

Listen to your needs as you are the reason that we exist as an organization.

Provide an estimate for all work requested and to seek your authorization to proceed for any additional work required prior to commencement.

Take care of your vehicle by fitting protection devices such as seat covers and floor mats.

Use trained technicians with factory tooling to work on your vehicle and to fit Genuine Kia Replacement Parts.

Conduct a thorough Quality Control check on your vehicle before handover and issue a Quality Control certificate. Conduct a full and detailed explanation of each Service Invoice.

SERVICES & RULES

SERVICE RULES AND POLICIES

Repairs or maintenance services carried out by Al Jabr Trading Company as well as spare parts replaced, at the expenses of the customer, at the maintenance centers affiliated to it, provided to be described in the relevant invoices issued by the company and signed by the authorized persons, shall be warranted for a period of one year as of the date of service or 20,000 thousand kilometers, whichever is earlier, unless otherwise stated in writing.

TERMS AND POLICIES OF WARRANTY

The warranty for new Kia cars starts from the date of purchase invoice. The basic warranty shall be valid if the customer carried out periodic maintenance at the approved centers in accordance with the recommendations of the Ministry of Commerce and Industry and according to the conditions of the factory, providing proof of follow-up of maintenance on time and using original spare parts.

CONSUMABLES

These are items that are consumed by normal use (e.g. «V» belt – timing belt/bulbs/fuses/glass wipers/brake and its accessories/filters/clutch disc – clutch/spark plugs… etc.). They shall be warranted against any defect in manufacturing for 12 months or 20,000 km, as of the date of issue of purchase invoice, whichever comes first.

TIRES

Tires supplied with Kia vehicles are covered by the tire manufacturer’s warranty, if there is a defect in the original tires of your vehicle whether in material or manufacturing, please check with the tire manufacturer or its authorized dealer or you can ask for help from Kia distributor.

THE BASIC WARRANTY PERIOD:

Most Kia Motors vehicles are covered by the warranty for a period of 60 months or 100,000 km, whichever comes first as of the date of issuing the purchase invoice.

THE BASIC WARRANTY PERIOD FOR COMMERCIAL VEHICLES

Warranty period for small cargo vehicles (K 4000) is 24 months or 50,000 km, whichever comes first as of the date of issuing the purchase invoice.

EXCEPTIONS

The items specified below have a warranty period that differs from the basic vehicle warranty.

THE BATTERY

The vehicle battery is covered by the warranty for manufacturing defects for 12 months as of the date of issuing the purchase invoice.

REFILLING THE COOLING GAS SYSTEM

Refilling of cooling system gas is warranted for 12 months as of the date of issuance of purchase invoice.

NOT INCLUDED IN WARRENTY

REGULAR MAINTENANCE SERVICE

Including checking, screwing, adjustment of the engine, adjustment of fuel injection system, tire balancing, lubrication, transmission oil, change the engine oil, brake fluid, oil of gears system, steering wheel Oil, water and acid of the battery, antifreezing, glass cleaning liquid, cooling system gas, tire changing.

NATURAL CONSUMPTION AND CORROSION FOR EXAMPLE

Spark plugs
Front and rear brake pads •The clutch and its parts
Plastic of wipers
Filters.
Lights, Fuses (Circuit Breakers)
Belts
Any other consumable parts. Regular maintenance parts (consumables) are covered by the warranty and are replaced in the event of a defect in materials or manufacturing.

DAMAGES AND LOSSES NOT COVERED BY THE WARRANTY FOR EXAMPLE

•Neglect in the proper maintenance procedures as stated in the owner,s manual.
Misuse, overload, accident, theft, actions of flood or fires.
Use of unsuitable fuel, liquids or oils that do not conform to the recommended specifications.
The use of non-original parts.